White agate bow necklace

We aim to process and dispatch all orders within 2 business day of receiving them. However, during busy periods, processing may take longer. Please note that delivery times are estimates and begin from the dispatch date.

We do not dispatch orders on weekends or national holidays.

Typically, delivery takes approximately one week, though the exact time may vary depending on the destination and the chosen shipping method.

We now use self serve returns. Simply submit product return requests directly from your Shopify store account. We'll then approve or decline the request and email shipping instructions. You can log-in using this link.

if you wish to return your order. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding any postage fees you may have incurred. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition.

If you receive the wrong item or a faulty product, we shall send the correct goods as soon as we are notified. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, including any express delivery costs.